Items must be in perfect and intact conditions (not used, not washed, with their internal and external labels, free of patches and dirty).
Returns can only be made from the same market where the purchase was made, namely Italy.
We reserve the right to reject returns made beyond the specified deadlines, in case the items are not in the same condition as they were shipped and/or our return conditions are not adhered to. We reserve the right to withhold the refund until we have received the products or proof of their return.
Once your return or exchange request is approved, we will send our courier to the address you provide, where you must deliver the merchandise intact and properly packaged. Within 2-5 days of the request, the refund procedure for the return will be initiated on the same payment method used for the purchase, or the merchandise exchange procedure will be initiated.
The customer is responsible for any shipments made through methods other than those provided by us during the return approval, therefore the shipping cost and the cost of the product in case of loss will be at your expense.”